FAQs about ecofy
- What is ecofy’s mission?
- Where is ecofy’s business based?
- What currency are ecofy’s prices denominated in?
- How can I be sure that the
products I buy from
ecofy are really Organic? - How do I order?
- How do I pay?
- Are my credit card details safe?
- Is there a minimum order amount?
- Is there a delivery fee?
- What if I am not satisfied with my order?
Fresh Produce
- What kinds of fresh produce does ecofy sell?
- How fresh is the fresh produce?
- What is in the Seasonal Fruit & Vegetable Box?
- Can I order individual items instead of the Box?
- When do I have to submit my order?
- How do I get on the Newsletter Mailing List?
- When are your prices and product availability updated?
- What happens if an item I have paid for is not available?
- What areas does ecofy currently deliver Fresh Produce to?
- When does ecofy deliver?
- Do I have to be home to receive my delivery?
- Will you take my old boxes away?
Non-Fresh Produce Items
Corporate Fruit Boxes
FAQs
about ecofy
What is ecofy’s mission?
ecofy’s mission is to make it easy and affordable for everyone who wants to buy organic and natural products to do so.
By maintaining a lean and efficient online business, we can pass the cost-savings on to our customers and grow the market for organic and natural products, driving greater production of these products and inevitably, driving prices down.
Where is ecofy’s business based?
Ecofy is based in Sydney, Australia. We keep costs to a minimum, by not having a shop front and passing the savings on to our customers in the form of lower prices than traditional retail outlets.
What currency are ecofy’s prices denominated in?
The prices of all the products we sell are denominated in
Australian Dollars. All prices include GST except of course fresh
produce and some packaged staple foods, which GST exempt.
If you live outside Australia and wish to purchase products from us,
please contact us to arrange payment and delivery.
How can I be sure that the products I buy from ecofy are really Organic?
We only sell Certified Australian Organic fresh produce from farmers whose operations have been carefully inspected by one of the independent Organic Certification Bodies accredited with the Australian Quarantine and Inspection Service (AQIS). The only non-Australian fresh produce item we currently sell is New Zealand Kiwi Fruit (which is Certified Organic by New Zealand’s Organic Certifying Body) when Australian Kiwi Fruit is not available.
All grocery food items we sell are also Certified Organic, but these may be sourced from overseas if they are not available locally (for example, Coconut Oil, which is currently not produced in Australia comes from the Pacific Islands) or if the local product is too difficult or expensive to source.
Australian products will be certified by one of the handful of Australian certifiers, while imported products will be certified by the relevant country’s Organic Certifying Body, the major ones of which are listed below.
Many of the non-food grocery items we sell, such as body care and cleaning products, contain Certified Organic ingredients, but are not 100% Certified Organic. They do not contain the harmful petrochemicals and other synthetic chemicals present in conventional products and are based primarily on renewal plant and mineral-based ingredients.
Our Organic Fibres will also be certified by the relevant Australian or International Certifier.
How do I order?
Just sign up once to get your user name and password, and then submit all your orders on our web site. We are always available to take your queries and talk about anything ecofy or organic, but by only accepting web orders, we are able to keep our operating costs down and pass the cost savings on to you.
How do I pay?
You can choose from a range of payment options:
- with your credit card online using DirectOne Payment Solutions, which is ANZ Bank’s Secure Payment Gateway
- by Direct Funds Transfer to our Bank Account
- with PayPal’s Secure credit card Payment Gateway
- by calling us to arrange for payment by cheque or some other manual method
Are my credit card details safe?
Yes. Our Payment Gateway, DirectOne allows you to use a
personal password with your Visa or MasterCard credit cards (similar to
the PIN used with your ATM cards), giving you added assurance that only
you can use your credit card to make purchases with us.
DirectOne also supports Credit Card Verification Value (CVV) checking
for credit card payments. This checking provides an additional level of
fraud protection for credit card payments by asking you to enter the
CVV, which you must physically hold the card to be able to see.
DirectOne provides full 128-bit SSL browser encryption via its own
Secure Certificate. This means that all credit card information is
fully secured at all times.
DirectOne never stores credit card numbers. This means that should
someone gain access to Direct One’s system, your credit card number can
never be stolen. DirectOne passes transaction information directly to
your bank for processing.
Is there a minimum order amount?
Yes, the minimum order amount is $40.00.
Is there a delivery fee?
Yes, because we build as few costs into our produce as
possible, we need to charge a delivery fee to cover our delivery costs.
The delivery fee for fresh produce delivered in sydney metro ranges from
$6.60 to $8.80 including GST depending on the location. If you receive fresh produce from us, you can save
on delivery for any other products you buy from ecofy, by adding them
to your Thursday fresh produce delivery.
The delivery fee for Corporate Fruit Boxes is calculated individually
for each client based on the number of boxes delivered. Contact us for
further information about our delivery pricing structure.
The delivery fees for non-fresh produce items, for parcels weighing up
to 5kg are listed below. We use Australia Post for these deliveries.
Large items, heavy packages or orders that require more than one box
may incur further postage costs. If this applies to your order, we will
contact you with the details of the additional postage charge before
sending.
| NSW, ACT, VIC and SA: | $10.95 |
| QLD: | $11.95 |
| TAS: | $14.95 |
| WA and NT: | $19.95 |
What if I am not satisfied with my order?
We understand that buying sight unseen requires more trust
than shopping at a supermarket or fruit shop and that's why we have a
100% satisfaction guarantee for all of our fresh produce. If for
whatever reason you find that something in your delivery is not what
you would choose for yourself, please let us know and we'll refund the
cost or replace it in your next order.
If for any reason you are not happy with one of our non-fresh produce
products, simply send it back in its original packaging within 14 days
and we will exchange it or give you a full refund.
Fresh
Produce
What kinds of fresh produce does ecofy sell?
Our fresh produce represents the pick of the crop of
Australia’s Certified Organic fruit and vegetables (and eggs). Because
we only buy fresh produce from Certified Organic farms and nothing is
imported (except for Certified Organic New Zealand Kiwi Fruit, when
Australian Kiwis are not available), our range is not as wide as you
would find in your local fruit shop or supermarket, but because
Australia is so big, with so many variations in climate, you will
always find a good range of produce, so even when it’s Winter in
Sydney, you don’t have to go without lovely tropical North Queensland
bananas.
Our meat – currently, we sell Certified Organic Chicken – comes from
the largest Organic Chicken producer in Australia, Ingelwood Farms. Our
meat is delivered fresh, not frozen. We will offer a broader range of
meat products in the coming months.
How fresh is the fresh produce?
The fresh fruit and vegetables you receive from us have just been picked. They are packed on the farm, transported to Sydney, and then packed into your box by us. They never sit in open shelves under harsh lights, being handled multiple times, like the produce you buy from a fruit shop or supermarket. The vast majority of the fresh produce you receive will have come direct from the grower on the day you receive it.
What is in the Seasonal Fruit & Vegetable Box?
The Seasonal Fruit & Vegetable Box is a mixed box of the best quality and value produce available each week. It contains about 50% fruit and 50% vegetables by volume and dollar value. It varies from week to week, so it is perfect if you don’t have time to choose individual items or are just happy to let us choose for you.
We can make changes to the box, so if there is something in it you would like to change, just write us a note in the “Notes” section, just before you confirm your order e.g. “please swap Pears for Cauliflower and Corn”. We will then vary the amounts in the box, so you still get the same value, but a customised mix of produce.
From time to time, an item that we plan to include in the box may be unavailable for any number of reasons. If this happens, we will replace the item with something else of equal value. Please just let us know any preferences, likes or dislikes you may have, so that we can replace it with something you will use.
Can I order individual items instead of the Box?
Yes, of course. You can order whatever you like, as long as the total order is a minimum of $40.00.
When do I have to submit my order?
The order deadline is 9:00am the day before your delivery i.e. 9:00am Wednesday for Thursday delivery.
How do I get on the Newsletter Mailing List?
After you submit your first order, you will automatically be included on our weekly email Newsletter, which contains the latest fresh produce news and a link to the ecofy website, to remind you to submit your order, if you need to for that week. The Newsletter is sent each Monday evening. You can opt out of receiving this newsletter at any time.
When are your prices and product availability updated?
Prices, availability and seasonal box contents are updated each Monday evening. Details are sent in our weekly Newsletter.
What happens if a fresh produce item I have paid for is not available?
If a fresh produce item you have paid for is unavailable, we will refund that item from your payment. Where you have made payment using DirectOne, we can make a refund without your credit card details, but if you have used one of the other payment options, we will ask you to provide an account into which we can pay refunds by Direct Funds Transfer.
From time to time, an item that we plan to include in the Seasonal Fruit & Vegetable Box may be unavailable for any number of reasons. If this happens, we will replace the item with something else of equal value. Please just let us know any preferences, likes or dislikes you may have, so that we can replace it with something you will use.
For other items, which may be unavailable, we will back-order them and include them in your next order, unless you advise us to do otherwise.
What areas does ecofy currently deliver to?
ecofy currently delivers fresh produce to homes in Sydney’s Inner West and Lower North Shore, but we are constantly expanding our delivery area, so if you are outside this area and wish to start ordering fresh produce from us, just let us know and we will do our best to include you if we can.
When does ecofy deliver?
Fresh produce is delivered between 1:00pm and 6:00pm every Thursday.
Do I have to be home to receive my delivery?
No, you don’t have to be home. Our friendly drivers will knock
to see if you are home, but if you aren’t, they will leave your boxes
in a discreet, shaded place awaiting your return. Please let us know if
you have any special instructions for where we should leave your
delivery if you are not home.
If you have ordered fresh meat, we prefer to deliver to someone in
person, so it can be put straight into the fridge, but if this is not
possible, please let us know and we will pack it in a thick-walled
Styrofoam container with an ice-pack to ensure it stays cold for as
long as possible.
Will you take my old boxes away?
Yes, we prefer to re-use existing cardboard and Styrofoam boxes rather than use new ones if possible. We also don't want to leave you with the problem of having to get rid of old boxes yourself.
If your produce is delivered by our own vans (you will know this by your delivery fee, which is $6.60), please just leave your old boxes out for our drivers to take away when you are expecting a delivery.
If your produce is delivered by our delivery
service drivers (in which case your delivery fee will be $8.80), we ask
that you hold on to your old boxes until you have 4 for us to pick up.
Just let us know at the time of your order (this is very easy to do)
that you require a pick up and your driver will take away your old
boxes. These drivers have a little further to travel to get back to us,
so in order to reduce the use of resources, co2 emissions etc., we
would prefer they collect 4 boxes at a time rather than just 1 ... we
think it just makes more sense for the environment.
.
Non-Fresh
Produce Items
What products other than fresh produce does ecofy sell?
We sell a wide range of food, such as grains, pasta, sauces, oils, rice etc. We also sell natural body care, cleaning products and household items as well as bedding, clothing and bath products made from organic cotton.
Corporate
Fruit Boxes
What does a typical box contain?
A selection of the best Certified Organic fruit available. We include fruits that are easy to eat, without being too messy, such as apples, bananas, peaches, pears and mandarins, generally avoiding large fruits that need to be cut up, such as rockmelon and pineapples (unless you specifically request these fruits). The selection will change as new varieties become available throughout the year.
Why should I buy Organic Fruit for my office?
Apart from the obvious benefit of providing the healthiest and arguably best-tasting fruit for your staff, you will be doing a great deal to support sustainable organic farming and the Australian environment.
How do I order?
Contact us to discuss your needs. Once you have decided what will suit your office needs, we can put in place a regular delivery, so you don’t need to do anything to keep receiving your fruit.
Do I have to have a weekly delivery?
No. Whilst most of our customers have weekly delivery of their fresh fruit, we can also deliver on a fortnightly or monthly basis. Call us to discuss your specific needs. We will also provide advice on how to mix the number of boxes so that your workplace has a consistent supply of fresh fruit that suits your budget.
What areas does ecofy currently deliver to?
ecofy can deliver Corporate Fruit Boxes to businesses in Sydney’s Inner West, Lower North Shore and CBD, but we are constantly expanding our delivery area, so if you are outside this area and wish to start ordering, just let us know and we will do our best to include you if we can.
When does ecofy deliver?
Corporate Fruit Boxes are delivered between 1:00pm and 4:00pm every Monday.
How do I pay?
You can choose from a range of payment options:
- with your credit card online using DirectOne Payment Solutions, which is ANZ Bank’s Secure Payment Gateway
- by Direct Funds Transfer to our Bank Account
- with PayPal’s Secure credit card Payment Gateway
- by calling us to arrange for payment by cheque or some other manual method
Am I locked into a contract or can I change or stop my order?
We do not use contracts of any kind to lock you into a scheduled delivery. Many customers begin on a "trial" basis to see how the fruit will be received, usually moving to a weekly permanent delivery after a few deliveries. You have complete flexibility to change or stop your fruit delivery service at any time. It's as simple as a phone call or email to advise us of any changing requirement. We do ask for at least 5 full business days of notice to cancel an existing order.
